Losing a mobile phone can be stressful. If you lose your mobile in West Bengal, you can now file a mobile lost complaint online West Bengal 2025 at ceir.sancharsaathi.gov.in. This online system helps people block lost or stolen phones to prevent misuse. You can also track the status of your complaint online.
What is Mobile Lost Complaint Online West Bengal 2025?
The Central Equipment Identity Register (CEIR) portal allows users to report lost or stolen mobile phones. It is a government platform that helps block lost devices across India, including West Bengal. The website ceir.sancharsaathi.gov.in is managed by the Department of Telecommunications (DoT).
Once a complaint is filed, the system blocks the device using the IMEI number. This ensures that the phone cannot be used with any mobile network. If found, the same portal allows users to unblock the device.
Objective of Mobile Lost Complaint Online West Bengal 2025
The main objectives of the mobile lost complaint online West Bengal 2025 at ceir.sancharsaathi.gov.in are:
- Prevent Misuse – Stolen or lost phones can be used for fraud or illegal activities. Blocking the IMEI prevents misuse.
- Easy Tracking – The system helps track stolen mobile phones and recover them.
- Secure Data – Blocking a lost phone ensures that personal data is not accessed by unauthorized persons.
- Reduce Mobile Theft – Since stolen phones become unusable, mobile theft cases are expected to decrease.
- Support for Citizens – Users can quickly block or unblock their mobile devices from a single platform.
Mobile Lost Complaint Online West Bengal Overview
| Details | Information |
|---|---|
| Service Name | Mobile Lost Complaint Online West Bengal |
| State | West Bengal |
| Official Portal | https://ceir.gov.in (Central Equipment Identity Register) |
| Objective | To help citizens block stolen or lost mobile phones and prevent misuse |
| Authority Handling Complaints | West Bengal Police & Department of Telecommunications (DoT) |
| Alternative Complaint Method | 1. File an FIR at the nearest police station 2. Dial 100 for police assistance 3. Contact mobile service provider to block SIM |
| Helpline Number | West Bengal Police Helpline: 100 DoT CEIR Helpline: 14422 |
| Important Note | Once blocked, the lost mobile cannot be used on any network in India until unblocked through the CEIR portal. |
Benefits of Mobile Lost Complaint Online West Bengal 2025
- Quick Registration – Users can file complaints easily from their homes.
- IMEI-Based Blocking – The phone gets blocked on all networks, making it useless for thieves.
- Police Support – The complaint can also be linked to an FIR for better action.
- Online Status Check – Users can track the progress of their complaint anytime.
- Hassle-Free Unblocking – If the phone is recovered, users can unblock it online.
Eligibility Criteria for Mobile Lost Complaint Online West Bengal 2025
To file a mobile lost complaint, the user must meet the following criteria:
- The mobile must be lost or stolen within India – The CEIR system is available for all Indian states, including West Bengal.
- The complainant should be the owner – Only the person who owns the lost phone can file a complaint.
- A valid IMEI number is required – The IMEI number should be correct to block the device.
- A police complaint is necessary – Users must file a police FIR and upload its copy.
- The phone should be in active use before theft – The device must be registered with an Indian telecom provider.
Documents Required for Mobile Lost Complaint Online West Bengal 2025
When filing a complaint online, users must upload the following documents:
- Mobile Bill/Invoice – Proof of ownership of the mobile phone.
- Police FIR Copy – The First Information Report (FIR) for the lost/stolen phone.
- Identity Proof – Aadhaar card, passport, or any other valid ID proof.
- Mobile Number Proof – A screenshot of the lost mobile’s number from a telecom bill.
- Alternate Mobile Number – For verification and status updates.
Mobile Lost Complaint Online West Bengal 2025
To file a complaint on ceir.sancharsaathi.gov.in, follow these steps:
- Visit the CEIR Portal – Go to https://ceir.sancharsaathi.gov.in/.
- Click on ‘Block Stolen/Lost Mobile’ – This option is available on the homepage.
- Fill in the Required Details – Enter details like:
- IMEI number
- Mobile number
- Lost phone brand and model
- Place and date of loss
- Police complaint details
- Upload the Necessary Documents – Attach scanned copies of:
- FIR copy
- Identity proof
- Mobile purchase bill
- Enter Alternate Contact Details – Provide an alternate mobile number and email ID.
- Submit the Request – After submission, a complaint reference number is generated.
- Track Status – Users can check the complaint status online using the reference number.
How to Track Mobile Lost Complaint Online in West Bengal 2025?
Once a complaint is submitted, users can track its status by:
- Visiting the CEIR portal at ceir.sancharsaathi.gov.in.
- Clicking on ‘Check Request Status’.
- Entering the complaint reference number.
- Clicking ‘Submit’ – The system will show the current status of the complaint.
How to Unblock a Found Mobile in West Bengal 2025?
If a lost phone is found, the owner can unblock it using these steps:
- Visit the CEIR website – Go to https://ceir.sancharsaathi.gov.in/.
- Click on ‘Unblock Found Mobile’.
- Enter Complaint Reference Number – This number is given when the complaint is filed.
- Upload Identity Proof – Attach Aadhaar or another ID proof.
- Submit Request – Once verified, the mobile will be unblocked.
Important Points to Remember
- The IMEI number is essential for filing a complaint. It can be found on the mobile box or by dialing #06#.
- Blocking a phone via CEIR does not erase data. Users should also reset passwords for security.
- Fake complaints may lead to legal action. Ensure all details are correct before submission.
- The system works for all telecom networks in India, including Jio, Airtel, VI, and BSNL.
Conclusion
Filing a mobile lost complaint online West Bengal 2025 at ceir.sancharsaathi.gov.in is simple and effective. The CEIR portal ensures that stolen phones are blocked quickly, reducing mobile theft cases. With easy online access, users can file complaints, track status, and unblock devices without visiting any office. If you lose your phone in West Bengal, use this system to protect your data and prevent misuse.