The online police complaint on the National Digital Police Portal has made reporting crimes easier for citizens across India. This portal is a step toward modernizing police services. It allows people to file complaints from home. No need to visit a police station. This article explains everything about the portal. It covers the process, benefits, eligibility, documents, and more. Let’s dive in to understand how this system works and how it helps citizens.
About Online Police Complaint
The National Digital Police Portal is a government initiative. It was launched by the Ministry of Home Affairs (MHA). The portal is part of the Crime and Criminal Tracking Network and Systems (CCTNS) project. CCTNS connects police stations across India. It creates a national database of crimes and criminals. The portal, hosted at digitalpolicecitizenservices.gov.in, lets citizens file complaints online. These complaints can be about cybercrimes, theft, fraud, or other offenses. The system is designed to make police services accessible. It saves time and reduces the hassle of visiting a police station.
The portal also offers other services. For example, citizens can verify the background of employees or tenants. They can also check the status of their complaints. The system is user-friendly. It is available in multiple languages. This makes it easy for people from different regions to use it. The portal ensures transparency. Users can track their complaints and get updates. It is a big step toward digital governance in India.
Helpful Summary of Online Police Complaint
| Feature | Description |
|---|---|
| Website | digitalpolicecitizenservices.gov.in |
| Service Name | Online Police Complaint |
| Portal Name | National Digital Police Portal |
| Launched by | Ministry of Home Affairs |
| Access Mode | Online |
| Eligibility | All Indian Citizens |
| Type of Complaints | Theft, Lost items, Harassment, Cyber Crime, etc. |
| Download FIR | Available after registration |
| Check Complaint Status | Yes |
| State-wise Complaint Facility | Available |
| Contact Support | Available through Contact Us page |
Objective of Online Police Complaint
The main goal of the online police complaint system is to make reporting crimes simple. It aims to reduce the burden on police stations. Citizens can file complaints from anywhere. The system also wants to improve transparency. People can track their complaints online. This reduces delays and ensures accountability.
Another objective is to fight cybercrime. With the rise in online scams, the portal focuses on cyber offenses. It has a special section for crimes against women and children. The system also helps police by providing a national database. This database helps in investigations. It connects crime records across states. Overall, the portal aims to make police services faster, easier, and more efficient.
State-Wise Online Police Complaint Links
The National Digital Police Portal connects to state-specific police portals. Each state has its own system for online complaints. Below is a list of state-wise links for filing online police complaints. Note that some states redirect to the national portal, while others have their own platforms:
| State/UT | Police Complaint Link |
|---|---|
| National Link | https://digitalpolice.gov.in |
| West Bengal | https://wbpolice.gov.in |
| Delhi | https://delhipolice.gov.in |
| Maharashtra | https://mahapolice.gov.in |
| Tamil Nadu | https://eservices.tnpolice.gov.in |
| Uttar Pradesh | https://uppolice.gov.in |
| Karnataka | https://ksp.karnataka.gov.in |
| Gujarat | https://police.gujarat.gov.in |
| Telangana | https://cid.tspolice.gov.in |
| Punjab | https://punjabpolice.gov.in |
For states not listed, visit digitalpolicecitizenservices.gov.in. The national portal redirects to state-specific systems. Always check the official website for the latest links.
Online Police Complaint Process on National Digital Police Portal
Filing a police complaint online is easy and can be done in a few simple steps from your mobile or computer. Below is a step-by-step guide to help you:
1️⃣ Visit the Portal
First, open your browser and go to the official website:
👉 https://digitalpolicecitizenservices.gov.in
This is the National Digital Police Citizen Services Portal managed by the Ministry of Home Affairs.
2️⃣ Login or Register
To file a complaint, you need to log in or create an account.
- Click on “Login” at the top right corner.
- Enter your mobile number.
- Click on “Get OTP”.
- You will receive a One-Time Password (OTP) on your mobile.
- Enter the OTP and your name.
- Click on the “Login” button.
🔐 This process ensures only genuine users can access the complaint system.
3️⃣ Choose Complaint Type
After login, you’ll see multiple complaint options. Choose the one that matches your issue, such as:
- Cybercrime
- Theft
- Fraud
- Lost property
- Missing person
- Domestic violence, etc.
Click on the appropriate category.
4️⃣ Fill in Details
Now, fill out the complaint form with your personal and incident details:
- Your full name
- Address
- Email ID (optional)
- Mobile number
- Date and time of the incident
- Place where it happened
- Detailed description of what occurred
Be accurate while filling out the form. Incorrect or incomplete information may lead to delays or rejection.
5️⃣ Upload Documents
You can also upload supporting documents related to your complaint.
These can include:
- Screenshots (for cybercrime or online fraud)
- Receipts
- Photos
- Videos
- Scanned ID proof
Uploading documents strengthens your complaint and helps police in their investigation.
6️⃣ Submit Complaint
Once you’ve entered all the required information and uploaded the necessary documents:
- Review your complaint carefully.
- Click on the “Submit” button.
After submission, you’ll receive a Complaint Reference Number on your screen. You may also get an SMS confirmation.
📌 Note it down or take a screenshot. This number is important to track your complaint later.
7️⃣ Track Status
To check the progress of your complaint:
- Go back to https://digitalpolicecitizenservices.gov.in
- Click on “Check Status” under Citizen Services.
- Enter your Complaint Reference Number.
- Click Submit to view the current status.
You’ll see updates like Complaint Received, Under Investigation, or Closed.
The process is quick. It takes about 10-15 minutes. After submission, the complaint goes to the local police station. They verify the details. If it’s a cognizable offense, it becomes an FIR. For non-cognizable offenses, action is taken as per the law.
Online Police FIR Download
Once a complaint is converted into an FIR, you can download it. Here’s how:
- Log in to digitalpolicecitizenservices.gov.in.
- Go to the “FIR Download” section.
- Enter your complaint reference number.
- If the FIR is ready, download the PDF.
Some states, like Madhya Pradesh, upload FIRs within 24 hours unless they are sensitive. Chandigarh Police also offers FIR downloads on their citizen portal. A copy of the FIR is sent to your email for verification. Keep the reference number safe. It helps in tracking and downloading the FIR.
Digital Police Citizen Service List
The portal offers many services besides complaints. Here’s a list of key services:
- Cybercrime Reporting: Report hacking, phishing, or online fraud.
- Antecedent Verification: Check backgrounds of employees, tenants, or drivers.
- Missing Person Search: Register details of missing persons.
- Vehicle NOC: Apply for a No Objection Certificate for vehicles.
- Passport Verification: Request police verification for passports.
- Complaint Status Tracking: Monitor the progress of your complaint.
- Victim Compensation: Access funds for crime victims.
- Legal Services: Get help with legal processes.
- FIR Access: Download FIRs for registered cases.
These services make the portal a complete solution. It reduces the need to visit multiple offices.
Online Police Complaint Benefits
The online police complaint system has many advantages:
- Convenience: File complaints from home, 24/7.
- Time-Saving: No need to wait at police stations.
- Transparency: Track complaint status online.
- Accessibility: Available in multiple languages and across states.
- Focus on Cybercrime: Quick reporting of online scams and fraud.
- National Database: Helps police solve crimes faster.
- Reduced Hassle: Simplifies processes like FIR download and verification.
The system empowers citizens. It makes police services more approachable. It also helps victims of cybercrime, women, and children get justice faster.
Online Police Complaint Eligibility Criteria
Anyone can file an online police complaint, but there are some conditions:
- Indian Citizen: The complainant must be an Indian resident.
- Valid Contact Details: You need a working mobile number and email ID.
- Accurate Information: Provide correct details about the crime.
- Cognizable Offenses: For FIRs, the offense must be cognizable (e.g., theft, fraud).
- State Jurisdiction: The complaint must fall under the state’s police authority.
For cybercrimes, no specific eligibility is needed. Anyone affected can report. The portal also allows complaints on behalf of victims.
Online Police Complaint Documents Required
You may need to submit documents with your complaint. The requirements depend on the complaint type. Common documents include:
- Identity Proof: Aadhaar card, PAN card, or voter ID.
- Address Proof: Utility bill or rental agreement.
- Complaint Details: Written description of the incident.
- Evidence: Screenshots, emails, or bank statements (especially for cybercrimes).
- Photo: Recent passport-size photo (if required).
For example, cybercrime complaints need proof like transaction receipts. Always check the portal for specific requirements. Upload clear, readable documents to avoid rejection.
Contact Us
For help with the National Digital Police Portal, contact the National Crime Records Bureau (NCRB):
National Crime Records Bureau
National Highway – 8, Mahipalpur,
New Delhi – 110037
Telephone:(011)26735450
Fax:(011)26782257
Email:dct[at]ncrb[dot]nic[dot]in
Conclusion
The online police complaint system on the National Digital Police Portal is a game-changer. It makes reporting crimes simple and fast. From cybercrimes to theft, citizens can file complaints with ease. The portal offers many services, like FIR downloads and verification. It saves time and ensures transparency. With state-wise links and a user-friendly process, it’s accessible to all. Whether you’re a victim or reporting for someone else, this system helps. Use the portal at digitalpolicecitizenservices.gov.in to stay safe and get justice.