The Chief Minister’s Office (CMO) of Bihar has launched an Bihar Government Complaint Portal. The Bihar government provides its citizens with an online complaint system. This platform is a direct way to address grievances with government services. It is simple to use and ensures that people’s voices reach the authorities. The system is transparent, making it easy to track complaints.
In this article, we will explain the purpose of this Bihar Govt Complaint Portal, its benefits, eligibility criteria, required documents, and how to check your application status. We will also guide you through the process of lodging complaints online.
What is the Bihar Government Complaint Portal System?
The Bihar Government Complaint Portal is an online platform. It is managed by the Chief Minister’s Office (CMO). Citizens can register their complaints about government departments. This includes services like education, health, electricity, and more.
The system ensures that every complaint is taken seriously. It tracks complaints from registration to resolution. The government officials assigned to the case handle it promptly.
Apart from the portal, there are other ways to register complaints:
- Email: You can email your grievance to the official email ID.
- Helpline Number: A toll-free number is available for direct calls.
- Mobile App: Some services are accessible through mobile apps.
These methods make it easy for anyone to register a complaint.
Objective of the Bihar Government Complaint Portal System
The main aim of the Bihar government complaint portal is to create a direct communication channel. The objectives include:
- Ease of Access: Ensure that everyone can report problems easily.
- Transparency: Keep the process clear and trackable.
- Timely Redressal: Solve issues quickly and efficiently.
- Accountability: Hold government officials responsible for resolving complaints.
- Inclusiveness: Make the system accessible for all, including rural citizens.
This system reflects the government’s commitment to improving public services.
How to File a Complaint Online on Bihar Government Complaint Portal?
The Bihar Government Lokshikayat Portal provides a simple and effective method for citizens to register their complaints. Follow the steps below to file your grievance:
- Step 1: Visit the Official Website
- Open your browser and go to the official Lokshikayat Portal:
link is www.lokshikayat.bihar.gov.in - The homepage of the portal will appear on your screen.
- Open your browser and go to the official Lokshikayat Portal:
- Step 2: Click on “Register a Grievance”
- On the homepage, locate and click on the ‘Register a Grievance’ option.
- A new page for grievance registration will open.
- Step 3: Enter Your Mobile Number
- In the provided field, enter your active mobile number.
- Click on the ‘Get OTP’ button to receive an OTP (One-Time Password) on your mobile phone.
- Step 4: Verify Your Mobile Number
- Check your mobile for the OTP.
- Enter the received OTP in the given field on the portal.
- Click on ‘Submit’ to complete the verification.
- Step 5: Fill in the Complaint Form
- Select Department:
Choose the department related to your complaint from the dropdown menu. - Provide Complaint Details:
- Enter the location where the issue occurred.
- Clearly describe your problem in detail in the provided text box.
- Upload Supporting Documents (Optional):
- Attach relevant documents, such as photos, bills, or previous complaint references, if needed.
- Ensure the files meet the portal’s size and format requirements.
- Select Department:
- Step 6: Submit the Complaint
- After filling in all the required fields, click on the ‘Submit’ button.
- The system will process your complaint.
- Step 7: Note the Reference Number
- Once your complaint is successfully submitted, a unique reference number will be displayed on the screen.
- Write down or save this number.
- Use this number to track the status of your complaint through the portal.
Bihar Government Complaint Email ID
The Bihar government provides an official email ID for citizens to register their complaints. This email ID is managed by the Chief Minister’s Office (CMO) and other relevant departments to address grievances.
Official Email ID:
You can send your complaints to [email protected]
- Your name and contact information.
- Department related to the complaint.
- Description of the issue.
- Attach supporting documents.
Emails are reviewed regularly to ensure quick action.
Bihar Government Complaint Helpline Number
The Bihar government provides a dedicated helpline number to assist citizens in registering and resolving complaints. This helpline is part of the grievance redressal system overseen by the Chief Minister’s Office (CMO).
Official Helpline Number:
- Toll-Free Number: 1800-3456-284 (Daily working hours between 09:30 am to 06:30 pm)
Eligibility Criteria for the Bihar Government Complaint Portal
To use this system, you must meet the following criteria:
- Residency: You must be a resident of Bihar.
- Government Services: Your complaint should relate to government services or departments.
- Valid Identity: Provide proof of identity while registering a complaint.
These criteria are simple, ensuring that every citizen can participate.
Benefits of the Bihar Government Complaint Portal
The Bihar complaint portal has many benefits for citizens:
- Convenience: You can register complaints from home. No need to visit offices.
- Time-Saving: It reduces delays in resolving issues.
- Transparency: The system allows tracking of your complaint’s progress.
- Fair Process: Every complaint is treated seriously, without bias.
- Inclusive Approach: It benefits rural areas where accessing government offices is difficult.
- Multiple Channels: You can use email, helplines, or the portal for complaints.
This system ensures that public grievances are handled fairly and efficiently.
Documents Required
To register a complaint, you may need the following documents:
- Identity Proof: Aadhaar Card, Voter ID, or PAN Card.
- Contact Details: Mobile number or email ID.
- Details of Complaint: Include supporting documents like receipts, bills, or photos.
- Address Proof: Proof of residence in Bihar.
These documents help in verifying the authenticity of the complaint.
Bihar Government Complaint Portal
The Bihar government portal is user-friendly. It has clear instructions and supports multiple languages. The portal includes features like:
- Complaint registration.
- Complaint tracking.
- Feedback options.
This ensures that every citizen has a voice in governance.
Key Features of the Complaint System
- User-Friendly Interface: Simple and easy to navigate.
- Multi-Channel Accessibility: Portal, email, helpline, and mobile apps.
- Complaint Tracking: Citizens can monitor the status in real-time.
- Quick Resolution: Officials aim to resolve issues within a specific timeframe.
- Feedback System: Users can provide feedback after resolution.
Conclusion
The Bihar Government Complaint Portal is a powerful tool for citizens. It ensures transparency, accountability, and quick redressal of grievances. By offering multiple channels like email, helplines, and online platforms, it makes the process accessible to everyone.
This system is a step towards a more citizen-centric governance model. If you have a complaint, do not hesitate to use this system. It is your right as a resident of Bihar to ensure efficient public services.