FASTag wrong deduction complaint online & FASTag online complaint number are important topics for vehicle owners who face issues with their toll payments. Many people experience incorrect deductions from their FASTag accounts. Sometimes, the toll charge is higher than expected, or money gets deducted even when the vehicle is not at the toll plaza. In such cases, knowing the complaint process is essential. This article provides a complete guide on how to file a complaint, the benefits of FASTag, eligibility criteria, required documents, and other essential details.
What is FASTag?
FASTag is an electronic toll collection system in India. It uses RFID (Radio Frequency Identification) technology to deduct toll charges automatically. When a vehicle with a FASTag passes through a toll plaza, the toll amount is deducted from the linked prepaid wallet or bank account. This system helps in reducing traffic congestion and saves time.
Objective of FASTag
The primary objectives of FASTag include:
- Reducing traffic at toll plazas.
- Making toll payments contactless and hassle-free.
- Ensuring transparency in toll collection.
- Encouraging digital payments in India.
- Reducing fuel consumption by avoiding long queues.
Benefits of FASTag
- Time-Saving: No need to stop at toll plazas for cash transactions.
- Cashless Transactions: Payments are made digitally, avoiding the need for cash.
- SMS Alerts: Users receive alerts for deductions and low balance notifications.
- Online Recharge: FASTag can be recharged through multiple platforms like Paytm, Google Pay, and bank websites.
- Valid Across India: FASTag is accepted at all national highways and many state highways.
- Fuel Efficiency: Vehicles don’t have to wait in long queues, reducing fuel wastage.
- Discounts: Some toll plazas offer discounts on return journeys within 24 hours.
Issues Faced with FASTag
Despite its benefits, users often face problems such as:
- Wrong deductions: Money deducted multiple times or incorrectly.
- Tag not working: The RFID tag may not be detected properly at toll plazas.
- Balance deduction despite not crossing toll: Some users report charges even when they haven’t used the toll road.
- Incorrect toll amount: Sometimes, the deducted amount is higher than the actual toll fee.
- FASTag blacklist issues: If the balance is low for a long time, the tag gets blacklisted.
How to File a FASTag Wrong Deduction Complaint Online
If you face any deduction issues, you can file a complaint online. Follow these steps:
1. Through the Bank that Issued FASTag
- Visit the official website of your FASTag provider (ICICI Bank, HDFC Bank, Paytm, SBI, etc.).
- Log in using your registered mobile number and FASTag account details.
- Go to the complaint or dispute section.
- Select the incorrect transaction and submit a complaint.
- The bank will review and refund the amount if found incorrect.
2. Using the MyFASTag App
- Download and install the MyFASTag app from Google Play Store or Apple App Store.
- Log in with your mobile number and vehicle details.
- Click on ‘Raise Complaint’.
- Select the issue type (wrong deduction, double deduction, etc.).
- Submit necessary details and wait for the resolution.
3. Via NHAI FASTag Helpline
- Call the NHAI Toll-Free FASTag Customer Care number 1033.
- Provide details such as vehicle number, FASTag ID, and incorrect transaction details.
- The customer support team will verify and help resolve the issue.
4. Through Email Support
- Email your complaint to the customer care email ID of your FASTag provider.
- Mention your vehicle number, registered mobile number, and transaction details.
- Attach screenshots of incorrect deductions.
- Wait for a response from customer support.
5. Using the NPCI Dispute Redressal System
- Visit https://www.npci.org.in.
- Click on ‘FASTag Dispute Redressal’.
- Enter transaction details and submit the complaint.
- NPCI will review and take necessary action.
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FASTag Online Complaint Number
Different banks and providers have their own FASTag customer care numbers. Here are some important numbers:
| Sr No. | Issuing Bank | Customer Care Helpline No |
| 1 | Airtel Payments Bank | 400/8800-688-006 |
| 2 | Allahabad Bank | 1800-258-6680 |
| 3 | AU Small Finance Bank | 1800-258-7300 |
| 4 | Axis Bank Ltd | 1860-419-8585 |
| 5 | Bank of Baroda | 1800-103-4568 |
| 6 | Canara Bank | 1800-103-3568 |
| 7 | City Union Bank Ltd | 1800-258-7200 |
| 8 | Equitas Small Finance Bank | 1800-103-1222 |
| 9 | Federal Bank | 1800-266-9520 |
| 10 | FINO Payments Bank | 022-6868-1414 |
| 11 | HDFC Bank | 1800-120-1243 |
| 12 | ICICI Bank | 1800-210-0104 |
| 13 | IDBI Bank | 1800-266-1962 |
| 14 | IDFC First Bank | 1800-266-9970 |
| 15 | IndusInd Bank | 1860-210-8887 |
| 16 | Karur Vysya Bank | 1800-102-1916 |
| 17 | Kotak Mahindra Bank | 18-602-666-888 |
| 18 | Nagpur Nagarik Sahakari Bank | 1800-266-7183 |
| 19 | PAYTM Bank | 1800-120-4210 |
| 20 | Punjab Maharashtra Bank | NA |
| 21 | Punjab National Bank | 1800-419-6610 |
| 22 | Saraswat Bank | 1800-229-999/1800-266-5555 |
| 23 | South Indian Bank | 1800-425-1809 |
| 24 | State Bank of India | 1800-110-018 |
| 25 | Syndicate Bank | 1800-3011-3333 |
| 26 | Union Bank of India | 1800-258-6400 |
| 27 | YES BANK | 1800-3000-1113 |
Source – NPCI
Eligibility Criteria for FASTag
To apply for a FASTag, the applicant must:
- Own a vehicle (private or commercial).
- Have a valid vehicle registration certificate (RC).
- Have an active bank account or digital wallet for linking FASTag.
Documents Required for FASTag
To apply for a FASTag, you need:
- Vehicle Registration Certificate (RC) – Copy of the RC.
- KYC Documents – PAN card, Aadhaar card, Voter ID, or Passport.
- Passport-sized Photograph – Required for commercial vehicles.
- Mobile Number – For SMS alerts and customer support.
- Bank Account Details – If linking FASTag with a bank account.
How to Apply for FASTag Online
If you don’t have a FASTag yet, follow these steps to apply:
- Visit the official website of any authorized bank or digital platform like Paytm, Amazon, or Google Pay.
- Click on ‘Apply for FASTag’.
- Enter vehicle details, personal information, and upload documents.
- Make the payment.
- The FASTag will be delivered to your registered address within a few days.
How to Check FASTag Complaint Status
Once you file a complaint, you can track the status through:
- Bank’s Website: Log in to your FASTag provider’s website and check under ‘Complaint Status’.
- MyFASTag App: Open the app and check the status in the ‘Complaint’ section.
- Customer Care: Call the respective FASTag provider’s customer support.
- NPCI Website: Track dispute status using NPCI’s grievance redressal portal.
Conclusion
FASTag has made toll payments easy and fast, but issues like wrong deductions can cause inconvenience. If you face any such problem, you can file a FASTag wrong deduction complaint online through your bank, MyFASTag app, NHAI helpline, or NPCI website. Keep the FASTag online complaint number handy for quick assistance. Understanding the process ensures a smooth experience with FASTag transactions. Always check transaction history and report any discrepancies immediately.