The RTO complaint online for Parivahan complaint portal helps vehicle owners to register complaints related to vehicle registration, driving licenses, and other transport-related services. This portal is designed to ensure that users can report their problems and get them resolved efficiently.
In this article, I will walk you through everything you need to know about it—what it is, why it exists, how to use it, and much more. Let’s dive in!
What is Parivahan Complaint Portal?
The Parivahan complaint portal is an online tool created by the Ministry of Road Transport and Highways in India. It’s part of the bigger Parivahan Sewa website, which handles all things related to transport—like vehicle registration, driving licenses, and taxes. Think of it as a one-stop shop where you can report problems with your local RTO. Instead of standing in long queues or chasing officers, you can simply log in and file a complaint.
This portal isn’t just a random website. It’s built to make transport services smoother and more accountable. Whether your learner’s license is stuck in “pending approval” or your vehicle papers aren’t moving forward, this is where you go. The best part? It’s official, backed by the government, and free to use. You don’t need to pay anyone to get your voice heard.
Objectives of RTO Complaint Online
The primary objectives of the RTO complaint online system are:
- To provide an online platform for registering complaints related to vehicle registration, licenses, and permits.
- To ensure transparency and efficiency in addressing vehicle-related grievances.
- To reduce the need for physical visits to RTO offices.
- To offer quick resolution to user complaints through digital services.
- To track complaint status online and provide updates to users.
Parivahan Complaint Portal Overview
| Details | Information |
|---|---|
| Portal Name | Parivahan Sewa Complaint Portal |
| Department | Ministry of Road Transport and Highways (MoRTH), Government of India |
| Objective | To allow citizens to register complaints related to RTO and transport services |
| Official Website | https://parivahan.gov.in |
| Who Can Use? | Vehicle owners, Driving license holders, Transport service users |
| Types of Complaints | Delay in RC, DL, or Permit issuance, Issues with road tax payments, Problems with vehicle registration – Overcharging at RTO offices – Harassment by transport officials – Online portal issues |
| Documents Required | – Vehicle Registration Number – Driving License Number (if applicable) – Complaint-related documents (if required) |
| Helpline Number | Parivahan Customer Care: 1800-123-4003 &RTO Helpline (varies by state) |
| Benefits | Online complaint submission for faster resolution, Transparency in the transport complaint system, No need to visit RTO offices in person |
| Important Notes | Keep the complaint reference number safe for future tracking, False complaints may result in legal action |
Step-by-Step Guide to RTO Complaint Online for Parivahan Complaint Portal
- Step 1: Visit the Official Website
- Go to https://parivahan.gov.in
- Click on the Complaint Section from the homepage.
- Step 2: Choose Complaint Registration Method
- Select By Vehicle Registration Number or By Application Number.
- Step 3: Enter Required Details
- Vehicle Registration Number or Application Number.
- Chassis Number (Last 5 characters).
- State where the vehicle is registered.
- RTO Name (Select from the dropdown list).
- Step 4: Select Transaction Purpose
- Choose the appropriate transaction related to the complaint.
- Step 5: Describe the Complaint
- Enter details of the complaint (Maximum 500 characters).
- Ensure that special characters like (|),(^),(=),(%),(<),(>) are not used.
- Step 6: Upload Supporting Documents (If Required)
- Upload a screenshot of the issue (PNG, JPG, JPEG formats, max size 500 KB).
- Step 7: Provide Contact Information
- Enter your Mobile Number.
- Click on Generate OTP and verify the OTP.
- Enter your Email ID (optional but recommended).
- Step 8: Submit the Complaint
- After verifying all details, click on Submit.
- You will receive a complaint reference number for tracking.
Step-by-Step Guide to Check Parivahan Complaint Status
- Step 1: Visit the Parivahan Portal
- Go to https://parivahan.gov.in
- Step 2: Navigate to Complaint Status Section
- Click on Check Complaint Status.
- Step 3: Enter Required Information
- Enter your Complaint Reference Number or Registered Mobile Number.
- Step 4: View Complaint Status
- Click on Submit.
- The system will display the current status of your complaint.
- You will also receive updates via SMS or email.
Benefits of RTO Complaint Online
- Easy Complaint Registration – Users can register complaints from anywhere without visiting the RTO office.
- Faster Resolutions – The digital system helps in faster processing of complaints.
- Transparency – Users can track their complaint status online.
- 24/7 Accessibility – The portal is available at any time, making it convenient for users.
- Less Paperwork – Complaints are registered digitally, reducing manual paperwork.
Eligibility Criteria for RTO Complaint Online
To file a complaint online, users must meet the following criteria:
- Must have a registered vehicle or an active application related to RTO services.
- A valid vehicle registration number or application number is required.
- A working mobile number and email ID for verification and communication.
- The complaint must be genuine and related to RTO services.
Documents Required for RTO Complaint Online
When filing a complaint online, users may need the following documents:
- Vehicle Registration Certificate (RC) – Required for complaints related to vehicle registration.
- Driving License (DL) – If the complaint is about license-related issues.
- Application Reference Number – Required for complaints related to pending applications.
- Chassis Number (Last 5 Characters) – Needed for verification.
- Screenshot of the issue (optional) – To provide proof of the problem.
- Mobile Number and Email ID – For receiving updates and verification.
Types of Complaints on Parivahan Complaint Portal
Users can file different types of complaints, including:
- Vehicle Registration Issues
- Delay in issuing the Registration Certificate (RC).
- Incorrect details mentioned on the RC.
- RC transfer issues.
- Driving License Issues
- Delay in license approval or issuance.
- Incorrect details on the driving license.
- Renewal problems.
- Permit and Road Tax Complaints
- Issues related to commercial vehicle permits.
- Problems with road tax payment.
- Pending permit approvals.
- Online Payment Issues
- Payment failure during online transactions.
- Payment deducted but not processed.
- Vehicle Fitness and Pollution Certificate Issues
- Delay in issuing the fitness certificate.
- Issues with pollution control certificate.
- Grievances Related to RTO Office Services
- Misbehavior by RTO officials.
- Corruption or unnecessary delays.
- Wrong information provided by RTO employees.
- Technical Issues on Parivahan Portal
- Website not functioning properly.
- Error messages while applying online.
- OTP not received for verification.
Common Issues Reported on Parivahan Complaint Portal
Users can file complaints about various issues such as:
- Delay in vehicle registration.
- Incorrect vehicle details on RC.
- Problems with driving license issuance or renewal.
- Issues related to permits and road tax payments.
- Online application errors or payment failures.
- Pending transactions related to RTO services.
Conclusion
The RTO complaint online for Parivahan complaint portal provides a convenient way to report vehicle-related issues. This online platform ensures transparency, faster resolution, and better user experience. Users can register complaints, check the status, and get solutions without visiting the RTO office. By using this portal, citizens can resolve their transport-related problems efficiently and in a hassle-free manner.