BSNL (Bharat Sanchar Nigam Limited) is a government-owned telecom company in India. Many users face issues related to mobile networks, broadband, landline, and fiber connections. To resolve these problems, BSNL provides an online complaint service. This guide will help you understand everything about BSNL complaint number online.
What is BSNL Complaint Number Online?
BSNL complaint number online is a service that helps customers register their complaints about network issues, billing problems, internet speed, or any other BSNL-related issue. Customers can raise their complaints through the official BSNL website, customer care numbers, and mobile applications.
Objective of BSNL Complaint Number Online
The main objective of BSNL complaint number online is to help customers resolve their issues quickly. The service aims to:
- Provide a quick solution for customer grievances.
- Improve customer satisfaction.
- Offer a transparent complaint resolution system.
- Reduce the need for visiting BSNL offices.
- Enhance BSNL service quality by addressing customer feedback.
BSNL Complaint Number Online
BSNL has different complaint numbers for different services. Customers can call these numbers to report their issues.
BSNL Customer Care Numbers
| Service | Complaint Number |
|---|---|
| Landline & Broadband | 1500 |
| Mobile Network | 1503 |
| Fiber to the Home (FTTH) | 1504 |
| Enterprise Services | 1505 |
| BSNL GSM (Mobile) | 1800-180-1503 |
| BSNL Broadband | 1800-345-1504 |
These numbers are toll-free and available 24/7.
BSNL Complaint Online Registration
Customers can also register their complaints online. Follow these steps:
- Visit the BSNL website – Open https://selfcare.bsnl.co.in.
- Login or Register – Use your mobile number to log in. If you are a new user, register first.
- Go to the Complaint Section – Click on ‘Complaint Booking’.
- Select Service Type – Choose between Landline, Broadband, or Mobile.
- Describe the Issue – Enter the details of your complaint.
- Submit the Complaint – Click on ‘Submit’. You will receive a complaint ID for tracking.
BSNL Complaint Online Status
After registering a complaint, customers can check the status online.
How to Check BSNL Complaint Status?
- Visit the BSNL Selfcare Portal – Go to https://selfcare.bsnl.co.in.
- Login to Your Account – Use your registered number.
- Go to Complaint Status – Click on ‘Track Complaint’.
- Enter Complaint ID – Type your complaint reference number.
- Check the Status – You will see the progress of your complaint.
Tips for Registering BSNL Complaints
- Always provide correct details about your issue.
- Note down the complaint reference number for tracking.
- If the issue is not resolved, escalate it to higher authorities.
- Try calling the customer care number for urgent complaints.
- If the complaint is ignored, you can email BSNL customer service.
Eligibility Criteria for BSNL Complaints
Any BSNL customer can file a complaint. The eligibility criteria include:
- You must have an active BSNL connection (mobile, broadband, or landline).
- Your complaint should be related to BSNL services.
- You must provide accurate details about your issue.
Benefits of BSNL Complaint Number Online
Using the online complaint system has several benefits:
- Time-Saving – No need to visit BSNL offices.
- Quick Resolution – Complaints are resolved faster.
- Transparency – You can track your complaint status online.
- Available 24/7 – You can file a complaint anytime.
- Multiple Modes – File complaints via phone, website, or mobile app.
Documents Required for BSNL Complaints
In most cases, no documents are required to file a BSNL complaint. However, for certain issues, you may need:
- BSNL Bill Copy – For billing disputes.
- Registered Mobile Number – For verification.
- Previous Complaint Reference Number – If you are following up on an existing complaint.
- Identity Proof – For major disputes or escalations.
Conclusion
BSNL complaint number online is a useful service for resolving customer issues quickly. You can register complaints through phone calls, the website, or the mobile app. Always track your complaint status and escalate the issue if needed. By using this service, you can ensure better network performance and customer satisfaction.
If you are facing issues with BSNL, use the steps mentioned above and get your problem solved easily!