CMO Complaint Status Check Online: Have you submitted a complaint to the Chief Minister’s Office (CMO) of West Bengal and are now wondering how to check its status? Whether it’s a delayed government service or a local issue, the CMO Complaint portal gives every citizen a platform to be heard.
In this article, we will guide you through the CMO Complaint Status Check West Bengal process step-by-step using your mobile number. We will also explain what the CMO Complaint system is, its objective, who can apply, what documents are required, and how it benefits common people.
Let’s begin!
What is a CMO Complaint?
A CMO Complaint is a formal grievance submitted by any resident of West Bengal to the Chief Minister’s Office (CMO). This could be related to:
- Non-delivery of public services
- Corruption
- Delayed welfare scheme benefits
- Local governance issues
- Administrative negligence
The complaint can be lodged online, and you receive a unique complaint number to track the status.
Objective of CMO Complaint System
The main objectives of the CMO Complaint system are:
- ✅ To make government transparent and accountable
- ✅ To ensure quick resolution of public grievances
- ✅ To offer an easy online platform for complaint registration
- ✅ To track the complaint status from anywhere, anytime
- ✅ To ensure that citizens’ voices are heard at the top level
Helpful Summary of CMO Complaint Status Check
| Feature | Details |
|---|---|
| ✅ Portal Name | West Bengal CMO Public Grievance Portal |
| 🌐 Website | cmo.wb.gov.in/ |
| 📱 Check Status By | Mobile Number or Complaint ID |
| 📤 Complaint Method | Online Submission |
| 📅 Status Check Availability | 24/7 Online |
| 💬 Languages Supported | Bengali, English |
| 📞 Helpline | 09137091370 |
West Bengal CMO Complaint Status Check by Mobile Number (Step-by-Step)
If you have submitted a grievance to the West Bengal Chief Minister’s Office and now want to track its progress, you can easily do that online using your mobile number.
Follow the detailed steps below to check your CMO complaint status WB:
Step 1: Visit the Official Portal
Open your internet browser and go to the official CMO grievance portal: 👉 https://cmo.wb.gov.in/landing/landing-dashboard
Step 2: Click on “KNOW YOUR GRIEVANCE”
On the homepage, you will see several options. Find and click on the option that says “KNOW YOUR GRIEVANCE”. This will redirect you to the complaint tracking section.
Step 3: Enter Your Registered Mobile Number
You will now be asked to enter the mobile number that you used during complaint registration. Make sure to enter the number correctly.
Step 4: Click on “Get OTP”
After entering your mobile number, click the “Get OTP” button. A One-Time Password (OTP) will be sent to your registered mobile via SMS.
Step 5: Enter OTP and Click “Submit”
Check your mobile inbox for the OTP. Enter the received OTP in the designated field. Then click on the “Submit” button to proceed.
Step 6: View Your Complaint Status
Once submitted, your complaint details will appear on the screen.
You will be able to see: ✅ Current Status (Pending / In Process / Resolved) 📅 Date of Registration 🏢 Department Assigned 💬 Remarks or Comments by the officials 📌 Action Taken so far
West Bengal CMO Complaint Online – How to File a New Grievance
If you haven’t submitted a complaint yet, here’s how you can do it:
- Go to 👉 https://wb.gov.in
- Click on “Public Grievance”
- Select “Lodge New Complaint”
- Fill in required details:
- Name
- Address
- District
- Department
- Complaint Description
- Upload supporting documents (if any)
- Enter mobile number and submit.
- You’ll receive a Complaint ID for future tracking.
Eligibility Criteria for CMO Complaint
Anyone can file a CMO complaint, but must meet these basic conditions:
- Must be a resident of West Bengal
- Must provide a valid mobile number
- The complaint must be related to public service or administration
- Complaint must be genuine and respectful
Documents Required
Usually, no documents are compulsory. But to strengthen your complaint, you can upload:
- Aadhar Card (for identity proof)
- Screenshot/photo evidence
- Letters, receipts, or official papers
- Any previous complaint reference
Benefits of CMO Complaint System
The West Bengal CMO complaint platform offers multiple benefits:
- 🖥️ Completely online & paperless
- 📱 Mobile number-based tracking
- ⏱️ Fast processing time
- 📊 Transparency in resolution process
- 🙋 Direct escalation to CMO office
- 💡 Useful for rural and urban citizens alike
Contact Details (For Assistance)
If you face any issues while checking complaint status:
- Helpline Number: 9137091370
- Official Email: [email protected]
- Visit Office: Nabanna, Howrah, West Bengal
Can I check complaint status without complaint ID?
Yes, you can check using your registered mobile number.
What is the official website for CMO complaint status?
How long does it take to resolve a complaint?
Generally, within 15–30 days, depending on complexity.
Can I lodge complaint in Bengali?
Yes, the portal supports both Bengali and English.
Final Words
The CMO Complaint Status Check feature has made it extremely easy for West Bengal residents to track their public grievance status using just a mobile number. It adds transparency and trust to the governance process.
So, if you have already submitted a complaint, don’t stay in the dark. Follow the simple steps and know exactly where your complaint stands.
Stay informed. Stay empowered.