The CMO Complaint Portal UP is a significant initiative by the Uttar Pradesh government. It is an online platform where citizens can register complaints directly with the Chief Minister’s Office (CMO). The system, accessible via jansunwai.up.nic.in, ensures that grievances are addressed promptly and transparently. This initiative promotes accountability and makes the government more accessible to the people.
In this article, we will explore the features, benefits, objectives, and application process of the portal.
What is the CMO Complaint Portal UP?
The CMO Complaint Portal UP, also known as the jansunwai.up.nic.in portal, is an online grievance redressal system. It allows citizens of Uttar Pradesh to file complaints against public officials, government departments, or other issues affecting them.
The platform connects the public directly with the Chief Minister’s Office. Complaints are forwarded to the relevant authorities for resolution. Citizens can also track the status of their complaints online.
It is an essential step toward ensuring good governance in Uttar Pradesh.
Objectives of the CMO Complaint Portal UP
The primary objectives of the portal are:
- Easy Complaint Submission: To provide an easy and accessible platform for people to file grievances.
- Faster Resolution: To ensure prompt action is taken on complaints by forwarding them to the right authorities.
- Transparency: To create a transparent system where citizens can track the progress of their complaints.
- Increased Accountability: To make government departments and officials more accountable to the public.
- Direct Communication: To establish a direct link between the citizens and the Chief Minister’s Office.
This initiative encourages citizens to report issues without fear and helps in creating a more responsive administration.
How to Use the CMO Complaint Portal UP
Step-by-Step Application Process
- Visit the Website
- Open your browser and go to jansunwai.up.nic.in.
- Register on the Portal
- Click on the “Register Grievance or शिकायत पंजीकरण” option.
- If you are a new user, register by providing your name, mobile number, and email ID.
- Log In to Your Account
- Use your registered credentials to log in.
- File Your Complaint
- Click on the “Lodge Grievance” option.
- Fill in the complaint form with the necessary details.
- Attach supporting documents, if required.
- Submit the Complaint
- Verify the details and click on “Submit.”
- You will receive a complaint ID for tracking.
- Track Your Complaint
- Use the “Track Grievance” option on the portal.
- Enter your complaint ID to view the status.
CMO Portal Complaint Status UP
The CMO Complaint Portal UP allows users to track the status of their registered complaints online. This feature ensures transparency and keeps citizens updated about the progress of their grievances.
Here’s a step-by-step guide to check the status of your complaint:
- Visit the Official Portal
- Go to the CMO Complaint Portal UP at jansunwai.up.nic.in.
- Locate the “Track Grievance” Option
- On the homepage, find and click on the “Track Grievance” or “शिकायत की स्थिति देखें” option.
- Enter Required Details
- Provide the Complaint ID or Reference Number you received after filing your complaint.
- Enter your registered mobile number or email ID if prompted.
- Verification
- Complete the CAPTCHA verification to proceed.
- View Complaint Status
- Click on the “Submit” button.
- The status of your complaint, including updates and actions taken, will be displayed on the screen.
Jansunwai Portal App Download
The Jansunwai Portal App is a mobile application developed by the Uttar Pradesh government. It allows citizens to file complaints, track grievances, and access other related services conveniently on their smartphones.
Here is a step-by-step guide to downloading the Jansunwai Portal App:
- Open Google Play Store or Apple App Store
- For Android users, open the Google Play Store on your device.
- For iOS users, open the Apple App Store.
- Search for the App
- In the search bar, type “Sandes App” or “Jan Sunwai UP”.
- Locate the Official App
- Look for the official app published by the Uttar Pradesh Government or NIC (National Informatics Centre).
- Ensure it is the genuine app to avoid downloading any unofficial versions.
- Download the App
- Tap on the “Install” or “Get” button to download the app.
- Wait for Installation
- The app will be downloaded and installed automatically.
- Open the App
- Once installed, open the app and register/login to access its features.
Benefits of the CMO Complaint Portal UP
The portal offers several benefits to the citizens:
- Time-Saving: Citizens can file complaints online without visiting government offices.
- 24/7 Accessibility: The portal is available round the clock, ensuring convenience.
- Transparent System: Users can track the status of their complaints online.
- Accountability: Ensures that government officials are answerable for their actions.
- Wide Reach: Accessible to all citizens across Uttar Pradesh.
- Direct Escalation: Critical complaints can be escalated directly to the Chief Minister’s Office.
- Efficient Redressal: Complaints are resolved faster due to the streamlined process.
Cases Related to the Right to Information (RTI)
Matters concerning the Right to Information Act (RTI) can be complex and often require addressing through the prescribed channels. Such cases may include:
- Denial of information requested under RTI.
- Issues with delays in receiving requested information.
- Complaints regarding non-compliance by public authorities.
It is essential to first file appeals or complaints with the concerned Information Commission before escalating further.
Sub Judice Matters (Pending Before Hon’ble Courts)
Cases that are already under consideration by the judiciary cannot typically be addressed by other administrative or grievance redressal systems. Citizens should wait for the legal process to conclude before seeking alternative resolutions for such matters.
Suggestions
Suggestions submitted by citizens, whether about policy improvements or governance reforms, are valuable. While the government encourages feedback through portals, suggestions may not always result in direct action or acknowledgment.
Requests for Financial Assistance or Job Placement
- Demands for economic support or employment are generally outside the purview of grievance portals like the CMO Complaint Portal.
- Citizens seeking such assistance should explore dedicated welfare schemes or employment programs offered by the government.
Service-Related Issues of Government Employees (Including Transfers)
- Complaints or requests related to government service matters, such as transfers or promotions, are often considered only after all available departmental remedies have been exhausted.
- Employees must utilize internal mechanisms like departmental appeals or grievance cells before raising such issues with higher authorities.
CMO Complaint Portal UP Eligibility Criteria
To file a complaint on the portal, the following criteria must be met:
- Residency: The complainant must be a resident of Uttar Pradesh.
- Type of Complaint: The complaint should be related to public services or government departments in Uttar Pradesh.
- Valid Details: The complainant must provide valid personal and complaint-related details.
- Unique Grievance: The complaint must not be a duplicate of a previously filed grievance.
Anyone who fulfills these criteria can use the portal to raise their issues.
Documents Required
To submit a complaint on the portal, you may need the following:
- Aadhaar Card: For identity verification.
- Contact Details: Active phone number and email address.
- Supporting Documents: Evidence related to the grievance, such as bills, receipts, or photographs.
- Complaint Details: Clear and concise details about the issue, including the department involved.
Having these documents ready ensures a smooth filing process.
Additional Features of the Portal
- Mobile App: The Jan Sunwai portal also has a mobile application for added convenience.
- Feedback Mechanism: Citizens can provide feedback on the resolution of their complaints.
- Helpline Support: The portal offers helpline numbers for assistance with complaint filing.
Challenges and Improvements
While the portal is an excellent initiative, it faces some challenges:
- Technical Glitches: Users sometimes experience website downtime.
- Lack of Awareness: Many citizens are unaware of the portal.
- Delayed Resolutions: In some cases, complaints take longer to resolve.
To improve, the government can:
- Conduct Awareness Drives: Educate citizens about the portal through campaigns.
- Enhance Technical Support: Ensure the portal is always functional.
- Streamline Processes: Reduce the time taken to address complaints.
Conclusion
The CMO Complaint Portal UP is a significant step toward good governance in Uttar Pradesh. It empowers citizens to raise their voices against issues and ensures accountability among government officials.
With its transparent and accessible system, the portal bridges the gap between the government and the public. Citizens are encouraged to use this platform to contribute to a more responsive and efficient administration.
For further details, visit jansunwai.up.nic.in and take the first step toward resolving your grievances.