The CMO Grievance Portal Odisha, also known as Janasunani Odisha Portal, is an online platform to address public grievances. It was launched by the Government of Odisha to help citizens register complaints and seek solutions from various government departments. This portal plays a significant role in ensuring transparency and accountability in governance.
Let us explore the key details of this system, its objectives, benefits, eligibility, required documents, and the application process.
What Is the CMO Grievance Portal Odisha?
The CMO Grievance Portal Odisha is a digital platform where citizens can submit their complaints or grievances. These issues are then forwarded to the respective departments for resolution.
The portal ensures a smooth communication channel between the government and citizens. People can register their complaints online and track their status without visiting any government office.
This system has made grievance redressal faster and more accessible.
Objective of the Janasunani Odisha Portal
The primary aim of the portal is to resolve citizen grievances efficiently. Here are the main objectives:
- To create a platform for citizens to voice their concerns.
- To ensure transparency in grievance handling.
- To provide a time-bound resolution for complaints.
- To enhance the accountability of government departments.
- To reduce the gap between citizens and the government.
The portal is designed to address common public issues such as poor service delivery, infrastructure problems, and governance-related grievances.
Eligibility Criteria
Anyone residing in Odisha can use this portal. The eligibility conditions are simple:
- The complainant must be an Odisha resident.
- The grievance should relate to a state government department or service.
- The complaint should not involve private matters or disputes unrelated to government authorities.
Citizens, NGOs, and even organizations facing government-related issues can submit complaints through this portal.
Benefits of the CMO Grievance Portal Odisha
The CMO Grievance Portal Odisha offers several benefits, making it easier for citizens to resolve their issues. Some key advantages include
- Accessibility
- The portal is available online, making it accessible from anywhere. Citizens can lodge complaints without visiting government offices.
- Time-Saving
- It reduces the time and effort needed to submit grievances. The online process is quick and simple.
- Transparency
- Users can track the progress of their complaints. This ensures fair handling of grievances.
- Accountability
- The system holds government departments accountable for resolving issues within a specific time frame.
- Cost-Effective
- It eliminates the need for travel or intermediaries, saving money for citizens.
- Digital Records
- All complaints and their resolutions are stored digitally, ensuring no data is lost or misplaced.
Documents Required for Janasunani Odisha Portal Filing a Complaint
No significant documents are required for general complaints. However, certain grievances may need supporting evidence. Below is a list of documents that may be required:
- Proof of Identity: Aadhaar card, voter ID, or any other government ID.
- Address Proof: Any document showing your address (if applicable).
- Supporting Documents: Photographs, bills, or letters related to the complaint.
- Previous Communication: Any prior correspondence with the concerned department (if available).
Ensure you have these documents ready while filing specific complaints.
CMO Grievance Cell Odisha: How to Use It?
The grievance redressal process is user-friendly. Follow these steps to register a complaint on the portal:
- Visit the Official Portal
- Go to the official website of Janasunani Odisha Protal. The portal link is www.janasunani.odisha.gov.in.
- Register on the Portal
- If you are a new user, create an account.
- Provide basic details like name, contact number, and email ID.
- Set a password for your account.
- Log In to Your Account
- Use your registered credentials to log in.
- Ensure your internet connection is stable.
- Submit a Complaint
- Click on the “Register Complaint” option.
- Fill in the required details about your grievance.
- Upload any supporting documents, if applicable.
- Review the details and submit the form.
- Track Complaint Status
- After submission, you will receive a complaint reference number.
- Use this number to track the status of your grievance.
- Receive Resolution
- The concerned department will review your complaint.
- You will receive updates via email or SMS.
CMO Complaint Status Check
To check the status of your complaint:
- Visit the CMO Complaint Portal Odisha.
- Log in using your credentials.
- Enter your complaint ID in the “Track Complaint” section.
- The portal will display the current status and updates about your complaint.
This feature helps in keeping citizens informed throughout the resolution process.
Features of the Portal
Here are some unique features of the Janasunani Odisha portal:
- Multi-Language Support: The portal supports multiple languages, including Odia and English.
- Mobile App: A mobile app is available for convenient access.
- Time-Bound Responses: Departments are required to resolve complaints within a fixed time.
- Escalation Mechanism: If a complaint is not resolved, it can be escalated to higher authorities.
- Feedback System: Citizens can give feedback on the resolution process.
Issues That Can Be Addressed Through the Portal
The following types of grievances can be filed on the portal:
- Poor road conditions.
- Issues with public transport.
- Problems with water or electricity supply.
- Health services or hospital-related issues.
- Delays in government schemes or services.
- Land disputes involving government bodies.
- Corruption complaints.
Important Tips for Using the Portal
- Always provide accurate information while registering a complaint.
- Attach relevant supporting documents for quicker resolution.
- Keep the complaint reference number safe for future tracking.
- Avoid submitting duplicate complaints on the same issue.
Conclusion
The CMO Grievance Portal Odisha is a powerful tool for citizens to address their issues. It bridges the gap between the government and the public by ensuring prompt resolutions.
With its easy-to-use interface and transparent system, the portal has gained the trust of citizens across Odisha. If you have a grievance, do not hesitate to use this platform and get your concerns resolved efficiently.