Consumer Court Complaint Online Status is something many people want to know about these days. With online shopping growing fast, issues like delayed deliveries or faulty products are common. When companies don’t fix these problems, people turn to consumer courts. Filing a complaint online has made this process easier. In this article, I’ll explain everything you need to know about consumer court complaints in simple words. We’ll cover what it is, why it matters, how to check its status, and much more. Let’s dive in.
This article explains everything about consumer court complaints, their benefits, eligibility, required documents, and the complaint process against companies like Amazon and Flipkart.
What is a Consumer Court Complaint Online?
A consumer court complaint online is a way to report a problem with a product or service using the internet. Consumer courts are special courts in India that help people solve disputes with businesses. These courts exist to protect your rights as a buyer. For example, if you buy a phone online and it arrives broken, you can complain. Earlier, you had to visit a court or office to file this. Now, you can do it from home using a website or app.
The government made this online system to save time. It’s part of the Consumer Protection Act, which got updated in 2019. This law says companies must treat customers fairly. If they don’t, you can take action. The online complaint system is called E-Daakhil or National Consumer Helpline (NCH). It’s like a digital door to the consumer court. You can use it to file your issue and follow up without stepping out.
Objectives of Consumer Court Complaint Online
- To provide a quick and hassle-free way for consumers to file complaints.
- To ensure consumer rights are protected.
- To hold businesses accountable for unfair practices.
- To offer an easy platform for tracking complaint status online.
- To reduce the burden on physical courts by allowing online grievance redressal.
Consumer Court Complaint Online Status Overview
| Details | Information |
|---|---|
| Portal Name | National Consumer Helpline (NCH) |
| Official Website | https://consumerhelpline.gov.in/ |
| Purpose | To track the status of consumer complaints filed online |
| Alternative Method | Call the National Consumer Helpline at 1800-11-4000 or 1915 |
| Documents Required | Complaint Number or Case ID |
| Helpline Number | 1800-11-4000 (Toll-Free) |
| Email Support | [email protected] |
Consumer Court Complaint Online Status Check
Once you have registered a complaint with the National Consumer Helpline (NCH), you can track its status online. Follow these steps:
- Step 1: Visit the National Consumer Helpline Website
- Go to the official website: https://consumerhelpline.gov.in/
- Step 2: Click on “Track Your Grievance”
- On the homepage, find the option “Track Your Grievance“ and click on it.
- Step 3: Enter Your Complaint Number
- Enter the complaint number that was provided after you submitted your complaint.
- You may also need to enter your registered mobile number or email ID.
- Step 4: Click on “Submit” or “Track”
- Click on the Submit/Track button to proceed.
- Step 5: View Complaint Status
- The current status of your complaint will be displayed. It may show different stages like:
- ✔ Under Process – The complaint is being reviewed.
- ✔ Action Taken – Necessary action has been initiated.
- ✔ Resolved – The complaint has been addressed.
- ✔ Closed – The complaint has been closed.
- The current status of your complaint will be displayed. It may show different stages like:
Alternative Ways to Consumer Court Complaint Online Status:
✅ Call Consumer Helpline at 1915 and provide your complaint number.
✅ Use the NCH Mobile App to track your grievance.
Consumer Court Online Complaint Registration
Consumers can file complaints through:
1. National Consumer Helpline (NCH) Website
If you have a grievance against a product or service, you can file a complaint online through the National Consumer Helpline (NCH). Follow the steps below:
- Step 1: Visit the National Consumer Helpline Website
- Go to the official website: https://consumerhelpline.gov.in/
- Step 2: Click on “Lodge Your Grievance”
- On the homepage, look for the option “Lodge Your Grievance” and click on it.
- Step 3: Register and Log In
- If you are a new user, register by providing your details like name, email, and mobile number.
- If you are an existing user, log in with your credentials.
- Step 4: Fill in Complaint Details
- Enter details about your issue, including the product/service, company name, and complaint description.
- Be specific about the problem, mentioning dates, location, and resolution sought.
- Step 5: Submit Supporting Documents
- Upload necessary documents such as:
- ✔ Invoices/Bills
- ✔ Receipts
- ✔ Warranty Cards
- ✔ Emails or chat screenshots related to the issue
- Upload necessary documents such as:
- Step 6: Receive Complaint Number
- After submitting the complaint, you will get a complaint number. Use this to track your complaint status online.
2. E-Daakhil Portal
- Visit https://edaakhil.nic.in/
- Register and file a complaint
- Upload documents and pay the fee if applicable
- Track complaint status through the portal
Consumer Court Complaint Against Amazon
Many consumers face issues with Amazon regarding:
- Wrong product delivery
- Defective products
- Refund delays
- Fake or damaged items
To file a complaint against Amazon:
- First, contact Amazon’s customer service.
- If unresolved, lodge a complaint on the National Consumer Helpline website.
- Submit proof such as invoices, emails, and chat screenshots.
Consumer Court Complaint Against Flipkart
Issues with Flipkart may include:
- Fake discounts
- Damaged goods
- Non-delivery of items
- Wrong product shipments
To register a complaint against Flipkart:
- Reach out to Flipkart’s support team first.
- If not resolved, file a complaint at the consumer helpline website.
- Provide transaction details and evidence to strengthen your case.
Benefits of Filing a Consumer Court Complaint Online
- Time-Saving – No need to visit a physical court.
- Transparency – Consumers can track their complaint online.
- Legal Protection – Ensures businesses follow fair trade practices.
- Ease of Access – Can be done from home with an internet connection.
- Government Support – Backed by consumer protection laws.
Eligibility Criteria for Filing a Consumer Court Complaint
- The complaint must be related to a product or service purchased for personal use.
- The issue should be with a registered seller, manufacturer, or service provider.
- The consumer should have proof of transaction (invoice, receipt, etc.).
- The complaint should be filed within the time limit mentioned in consumer protection laws.
Documents Required for Consumer Court Complaint Online
To file a complaint online, consumers need:
- Copy of the purchase invoice or bill
- Proof of payment (bank statement, receipt, etc.)
- Emails or chat records with the company’s customer support
- A written complaint stating the issue
- Identity proof (Aadhaar, PAN card, or any valid ID)
Consumer Court Complaint Helpline Number
For assistance, consumers can contact the National Consumer Helpline:
- Helpline Number: 1800-11-4000 (Toll-Free)
- Alternate Number: 1915
- Email: [email protected]
- Website: https://consumerhelpline.gov.in
Conclusion
Filing a complaint in a consumer court is now easier with online services. Checking the consumer court complaint online status ensures that consumers stay informed about their case. Whether the issue is with Amazon, Flipkart, or any other company, following the right process can help in getting justice. Always keep transaction records and proof of communication when filing a complaint. The government provides full support to protect consumer rights.