Indian railway complaint online is a service that helps passengers to file their issues and get solutions. This system is made to improve the journey experience for people. If you are travelling by train and face a problem, you can easily complain online. You don’t have to go to the station office anymore. With just a phone or computer, your voice can be heard.
This article will explain everything about the Indian railway complaint online system. We will cover its objective, how it helps, how to check status, helpline numbers, benefits, eligibility, required documents, and contact details.
About Indian Railway Complaint Online
The Indian railway complaint online system is a digital service by Indian Railways. It allows passengers to register complaints related to their journey. These complaints can be about cleanliness, food, behaviour of staff, safety, ticket issues, and more.
There are many platforms to raise a complaint. You can use the Rail Madad portal, Indian Railways website, mobile apps, SMS, and helpline numbers.
This system is part of Digital India. It brings transparency and quick solutions. You also get updates on your complaint status.
Objective of Indian Railway Complaint Online
The main objective of Indian railway complaint online is to give better service to passengers. It helps passengers share problems easily and get fast response. Here are the goals:
- To make complaint registration simple.
- To ensure complaints are resolved quickly.
- To create accountability in railway departments.
- To improve hygiene and safety.
- To take feedback and use it for service improvement.
Helpful Summary of Indian Railway Complaint Online
| Feature | Details |
|---|---|
| Name of Service | Indian Railway Complaint Online |
| Service Mode | Online (website, app, SMS, call) |
| Purpose | To solve passenger problems |
| Main Portal | Rail Madad (https://railmadad.indianrailways.gov.in) |
| Toll-Free Complaint Number | 139 |
| Cleaning Complaint Number | 58888 (SMS CLEAN ) |
| Who Can Use It? | Any passenger of Indian Railways |
| Complaint Status Check | Available on Rail Madad or app |
| Languages Supported | English and Hindi |
How to File Indian Railway Complaint Online
Here are step-by-step methods to file a complaint online:
Method 1: Using Rail Madad Website
- Visit https://railmadad.indianrailways.gov.in
- Click on “Register Complaint”.
- Select the type of complaint (cleaning, behaviour, food, safety etc).
- Enter journey details (PNR number or train number).
- Describe your complaint clearly.
- Submit the complaint.
- You will get a complaint ID.
Method 2: Using Rail Madad App
- Download Rail Madad App from Play Store or App Store.
- Open and register with your mobile number.
- Choose “Lodge Complaint”.
- Enter train and coach details.
- Write your issue and submit.
- Track complaint with your registered ID.
Method 3: SMS for Cleaning Complaints
- Send SMS in format:
CLEAN <Train No> <Coach No> - Send it to 58888.
- You will receive confirmation and cleaning will be arranged.
Method 4: Call Helpline Number
You can also call 139 to file a complaint. Choose the language and press the required number for complaint registration.
Indian Railway Complaint Number Status
Once you file a complaint, you will get a complaint ID. You can use this to check status.
How to Check Status:
- Go to Rail Madad Portal.
- Click on “Track Complaint Status”.
- Enter your Complaint ID or Mobile Number.
- The status will appear on screen.
You will also get SMS updates from Railways during complaint processing.
🔹 Indian Railway Complaint Number for Cleaning
If your train coach is dirty or the toilet is unhygienic, you can report it quickly.
How to Complain:
- Send an SMS to 58888
- Type:
CLEAN <Train No> <Coach No> - You will receive an acknowledgement.
- Railway staff will come to clean during the next stoppage.
This system is available in most major trains including Rajdhani, Shatabdi, Duronto, and Express trains.
Indian Railway Complaint Online Eligibility Criteria
Not everyone needs to meet any strict criteria to file a complaint. But there are few basic conditions:
- The person must have a valid train ticket.
- Complaint must relate to Indian Railways services.
- Complaint must be genuine and not abusive.
- The complaint must include real train details (like train no, coach no, or PNR).
🔹 Indian Railway Complaint Online Benefits
There are many benefits of this system. It has changed the way Indian Railways respond to passengers.
Some Key Benefits:
- Easy to use: Simple process to file complaints from mobile or computer.
- Fast response: Issues are resolved quickly by concerned departments.
- Transparency: You can track status anytime.
- Time-saving: No need to stand in queues or visit offices.
- Available 24×7: Complaints can be filed any time.
- Multiple languages: English and Hindi both supported.
Indian Railway Complaint Online Required Documents
You don’t need to upload any hard documents. But you must provide some basic details:
- PNR number (if available)
- Train number
- Coach number
- Date of journey
- Complaint details
- Valid mobile number for OTP and tracking
If you want a refund related complaint, you may be asked for payment proof or bank details.
Types of Complaints You Can File
The Indian railway complaint online system accepts many types of issues. Some of the common ones include:
- Dirty coach or toilet
- Bedroll not provided
- AC not working
- Fans or lights not working
- Rude staff or TTE
- Poor food quality
- Delay in train
- Unhygienic pantry
- Illegal vendors
- Security concerns
- Refund not received
Contact Details – Where to Reach
If you want help in filing a complaint or have queries, you can contact these:
Official Portal:
Helpline Numbers:
- Railway Helpline: 139
- Safety Helpline: 182
- Cleaning Complaint SMS: 58888
Customer Care Email:
- You can email through Rail Madad portal’s contact form.
App Links:
- Android: Rail Madad – Google Play Store
- iOS: Rail Madad – App Store
Final Words
The Indian railway complaint online system is very useful. It helps every passenger raise issues easily. Whether your train is late, your coach is dirty, or you are treated badly—just file a complaint from your mobile.
This system ensures your voice is heard. The complaints are taken seriously and solved faster. It saves time, reduces stress, and brings accountability.
If you are a regular train traveller, you should know how to use this service. Always note down your PNR number and train details. Keep Rail Madad app installed for future journeys.