SBI complaint portal online complaint is the official method to raise any issues you face with State Bank of India. If you have a problem with SBI services, this portal helps you to file a complaint easily. You do not need to visit the branch. Everything can be done online from your mobile or computer.
This article dives deep into every aspect of the SBI complaint portal, including its objectives, registration process, types of complaints, status tracking, benefits, eligibility, and more. Let’s explore how this platform empowers customers to resolve their issues with ease.
What is the SBI Complaint Portal?
The SBI complaint portal is an online platform hosted at crcf.bank.sbi and crcf.sbi.co.in. It allows customers to lodge complaints or requests related to SBI’s banking services. Whether you’re facing issues with an ATM transaction, net banking, or branch services, this portal is your go-to solution. The platform is part of SBI’s Customer Relationship Management (CRM) system. It ensures that grievances are recorded, tracked, and resolved systematically.
SBI has designed the portal to be accessible to all customers, including those with prepaid accounts or non-account holders using SBI services. The portal supports multiple languages like English, Hindi, Bengali, Gujarati, and Kannada, making it inclusive. It’s a paperless, digital solution that aligns with SBI’s commitment to modern banking. Customers can access it 24/7 from anywhere, ensuring convenience and transparency.
Objectives of the SBI Complaint Portal Online Complaint System
The SBI complaint portal has clear objectives to enhance customer satisfaction. Here are the main goals:
- Timely Resolution: The portal aims to resolve complaints quickly, often within 3 weeks. If delays occur, SBI provides explanations to maintain transparency.
- Accessibility: It offers an easy-to-use interface for customers to lodge complaints without visiting a branch. This saves time and effort.
- Transparency: The system generates a unique ticket number for every complaint. This allows customers to track progress online or via SMS.
- Customer-Centric Approach: The portal ensures that every grievance, big or small, is addressed. It reflects SBI’s commitment to customer service.
- Inclusivity: By supporting multiple languages and catering to both account holders and non-account holders, the portal reaches a wide audience.
- Digital Empowerment: The platform encourages paperless banking. It reduces the need for physical visits, aligning with digital India initiatives.
These objectives make the portal a vital tool for improving SBI’s service quality and customer trust.
SBI Complaint Portal Online Complaint Register – Step-by-Step
Registering a complaint on the SBI complaint portal is simple. Follow these steps to lodge your grievance at crcf.bank.sbi:
- Visit the Portal: Open your browser and go to crcf.bank.sbi . The homepage displays a “Customer Request and Complaint Form.”
- Select Complaint Type: Choose the category of your issue, such as “General Banking” or “Branch-Related.” This ensures your complaint reaches the right department.
- Enter Details: Provide your mobile number or account number. You’ll need to solve a CAPTCHA for security.
- Verify with OTP: An OTP will be sent to your registered mobile number. Enter it to validate your identity.
- Fill the Complaint Form: After OTP verification, a form appears. Enter details like your name, branch name, complaint description, and desired resolution. Be clear and concise.
- Submit the Complaint: Review your details and click “Submit.” You’ll receive a ticket number via SMS or email. Save this number for tracking.
The process is quick and takes only a few minutes. Ensure you have a stable internet connection to avoid session timeouts, as the portal may close after 1 minute of inactivity.
Types of Complaints Handled by the SBI Complaint Portal
The SBI complaint portal handles a wide range of issues. Here are some common types of complaints you can register:
- ATM-Related Issues: Cash deducted but not dispensed, incorrect deductions, or ATM card blocked.
- Net Banking Problems: Login issues, transaction failures, or errors in UPI payments.
- Branch-Related Complaints: Poor staff behavior, delays in service, or issues with account opening.
- Unauthorized Transactions: Fraudulent transactions or disputes requiring investigation.
- Loan and Credit Card Issues: Problems with loan disbursal, repayment, or credit card billing.
- FASTag Complaints: Issues with SBI FASTag, like recharge failures or incorrect toll deductions.
- General Banking: Errors in account statements, issues with YONO app, or inoperative accounts.
The portal categorizes complaints to ensure they reach the appropriate department. For example, FASTag complaints are routed to the dedicated support team, while branch-related issues go to the respective branch manager.
SBI Complaint Status Check – Online Method
Tracking your complaint status is straightforward. SBI provides an online option to monitor progress. Here’s how:
- Visit the Portal: Go to crcf.sbi.co.in
- Select Complaint Status: Click on the “Complaint Status” option on the homepage.
- Enter Details: Provide your complaint ticket number and registered mobile number.
- Verify CAPTCHA: Solve the CAPTCHA to proceed.
- View Status: Submit the details to see the current status of your complaint.
The portal updates the status regularly. You’ll know if your complaint is under investigation, resolved, or requires further action. This feature ensures transparency and keeps you informed.
SBI Complaint Status Check via SMS
SBI does not currently offer a direct SMS-based status check for complaints. However, you can use SMS to initiate contact with the bank. To express dissatisfaction, send “UNHAPPY” to 8008202020. A bank executive will call you back to discuss your issue or provide the complaint status if you share your ticket number.
Alternatively, you can call SBI’s toll-free numbers (1800 1234, 1800 2100, 1800 11 2211, or 1800 425 3800) and provide your ticket number. The customer care team will update you on the status. Note that SMS status checks for specific services, like ATM complaints, may require sending “ATM Ticket Number” to 567676, but this is not widely available for all complaints.
SBI Complaint Status Through SMS Number
As mentioned, the primary SMS number for complaints is 8008202020. Text “UNHAPPY” to this number, and an SBI representative will follow up. This service is ideal for customers who prefer not to use the online portal. However, for detailed status updates, calling the toll-free numbers or checking online is more reliable. The SMS option is mainly for initiating complaints rather than tracking them.
Benefits of the SBI Complaint Portal Online Complaint System
The SBI complaint portal offers several advantages for customers:
- Convenience: Lodge complaints from home without visiting a branch. The 24/7 access ensures flexibility.
- Speedy Resolution: Most complaints are resolved within 3 weeks. The portal prioritizes urgent issues like unauthorized transactions.
- Transparency: The ticket number system allows real-time tracking. You’re never left in the dark.
- No Cost: Registering a complaint is free. There are no hidden charges for using the portal.
- Multilingual Support: The portal supports regional languages, making it accessible to diverse customers.
- Paperless Process: It promotes digital banking, reducing paperwork and environmental impact.
- Wide Reach: Both account holders and non-account holders can use the portal, ensuring inclusivity.
These benefits make the portal a powerful tool for resolving grievances efficiently.
SBI Complaint Portal Online Complaint – Eligibility Criteria
The eligibility criteria for using the SBI complaint portal are minimal:
- SBI Customers: Anyone with an SBI savings account, current account, loan, credit card, or FASTag can use the portal.
- Non-Account Holders: Prepaid customers or users of SBI services (e.g., FASTag or UPI) are eligible.
- Registered Mobile Number: You need a mobile number registered with SBI to receive OTPs and ticket numbers.
- Internet Access: A stable internet connection is required to access the portal and complete the process.
There are no age or location restrictions. Even NRIs using SBI services can lodge complaints. The portal is designed to be inclusive, catering to all users of SBI products.
Documents Required for SBI Complaint Portal Online Complaint
No physical documents are needed to register a complaint online. However, you must provide specific details in the complaint form:
- Account Number: If applicable, include your SBI account number for quick identification.
- Transaction Details: For issues like ATM or UPI failures, provide transaction IDs or dates.
- Branch Details: Mention the branch where the issue occurred, if relevant.
- Supporting Evidence: You can upload screenshots or PDFs (e.g., transaction receipts) to strengthen your case.
- Personal Information: Name, mobile number, and email ID are mandatory.
These details help SBI investigate your complaint faster. Ensure accuracy to avoid delays.
SBI Portal Complaint Number
Upon registering a complaint, you receive a unique ticket number via SMS or email. This is your complaint number, used for tracking and communication. For example, if you report an ATM issue, the ticket number might look like “PR01236458.” Save this number, as it’s required for status checks or follow-ups.
If you lose your ticket number, call SBI’s toll-free numbers (1800 11 2211 or 1800 425 3800) and provide your registered mobile number. The customer care team can retrieve your complaint details. The portal also sends updates to your registered email, so check your inbox regularly.
Additional Ways to Lodge Complaints
Besides the online portal, SBI offers other channels to register complaints:
- Toll-Free Numbers: Call 1800 1234, 1800 2100, 1800 11 2211, or 1800 425 3800. For faster access, use the toll number 080-26599990.
- Branch Visit: Visit your nearest SBI branch and fill out a complaint form in the “Complaints Book.” You’ll receive an acknowledgment copy.
- Escalation to RBI: If SBI doesn’t resolve your issue, escalate it to the Reserve Bank of India’s Banking Ombudsman via their online portal.
These options ensure that customers have multiple avenues to voice their concerns.
SBI Complaint Resolution Timeline
- Most complaints are resolved within 7 working days.
- For complex issues, it may take up to 15 days.
- You can escalate if not resolved within 30 days.
SBI Complaint Portal Mobile App
You can also use the SBI YONO App for complaints.
Steps:
- Login to YONO.
- Go to Service Request.
- Tap on Raise a Complaint.
- Fill in the details.
- Submit and track in the same app.
Tips for Using the SBI Complaint Portal Effectively
To make the most of the SBI complaint portal, keep these tips in mind:
- Be Specific: Clearly describe your issue and include relevant details like dates or transaction IDs.
- Save the Ticket Number: Store your complaint number safely for tracking purposes.
- Check Status Regularly: Monitor your complaint’s progress online or via customer care.
- Avoid Special Characters: When filling out the form, avoid using special characters in the description to prevent errors.
- Act Quickly: Lodge complaints promptly, as delays (e.g., beyond 40 days for FASTag issues) may complicate resolution.
Conclusion
The SBI complaint portal at crcf.bank.sbi is a game-changer for customer grievance redressal. It offers a seamless, transparent, and accessible way to resolve banking issues. From ATM errors to staff behavior, the portal handles a wide range of complaints with efficiency. Its objectives focus on customer satisfaction, digital empowerment, and inclusivity. With features like online status tracking, multilingual support, and no-cost registration, it’s a customer-friendly solution.
Whether you’re an SBI account holder or a prepaid customer, the portal is designed for you. By following the simple registration process and providing accurate details, you can ensure quick resolution. If the portal doesn’t meet your needs, SBI’s toll-free numbers and branch services are always available. For unresolved issues, the RBI Ombudsman is a reliable fallback. The SBI complaint portal reflects the bank’s commitment to modern, customer-centric banking. Next time you face an issue, head to crcf.bank.sbi and let your voice be heard.