Wrong UPI transaction complaint status, wrong UPI transaction complaint online NPCI, and wrong UPI transaction complaint number are terms many of us stumble upon when a payment goes wrong. It’s frustrating to send money to the wrong person or account through UPI (Unified Payments Interface). But don’t worry—there’s a way to fix it. This article will guide you step-by-step on how to file a complaint for a wrong UPI transaction, check its status, and use the right contact numbers to get help. I’ll keep it simple and detailed so you can follow along easily.
This article explains how to file a complaint online, Wrong UPI Transaction Complaint Status, and find the complaint number.
What is a Wrong UPI Transaction?
A wrong UPI transaction happens when you send money to the wrong UPI ID or account by mistake. Maybe you typed the wrong ID, scanned the wrong QR code, or picked the wrong contact. It’s a common human error. UPI is super fast, so the money leaves your account in seconds. That speed is great—until it’s not. Once the transaction is done, you can’t stop it instantly. But you can still try to get your money back by raising a complaint.
Wrong UPI Transaction Complaint Online NPCI Overview
| Details | Information |
|---|---|
| Article Name | Wrong UPI Transaction Complaint Status |
| Authority | National Payments Corporation of India (NPCI) |
| Official Website | https://www.npci.org.in |
| Purpose | To file a complaint regarding incorrect UPI transactions |
| Who Can File | Any user who has made a wrong UPI transaction |
| Alternative Method | – Contact your bank’s customer service – Call UPI Customer Care at 1800-120-1740 |
| Documents Required | – Transaction ID – UPI ID – Bank details |
| Helpline Number | 1800-120-1740 (NPCI UPI Support) |
| Email Support | [email protected] |
| Resolution Time | Usually within 7 working days |
| Important Notes | – Ensure you report the issue within 24-48 hours – Contact the beneficiary for a refund if the wrong recipient received funds – If unresolved, escalate to the Banking Ombudsman |
Types of UPI Transaction Issues
Before you learn the various ways to register a UPI complaint, you must understand the types of UPI issues you may encounter. The following are the different types of UPI issues:
PIN Issues
- Blocked PIN or incorrect PIN errors can prevent you from completing a UPI transaction.
Processing Issues
- Money deducted but transaction failed.
- Indirect transactions to an incorrect account.
- Transaction pending or declined.
- Transaction threshold exceeded.
- Transaction timed out.
Account Issues
- Inability to link or fetch account details.
- Problems changing or removing an account.
- Issues while deregistering from UPI services.
Other Issues
- Inability to log in.
- Failure to register on the UPI application.
- OTP errors preventing transaction completion.
How to File a Wrong UPI Transaction Complaint Online NPCI?
The National Payments Corporation of India (NPCI) runs UPI. They have a system to handle complaints like this. You can file a Wrong UPI Transaction Complaint Online NPCI through their website. Here’s how:
- Visit the NPCI Website
- Open your browser and go to www.npci.org.in. This is the official site. Look for the ‘What We Do’ tab at the top. Click it
- .Find the UPI Section
- A dropdown menu will appear. Select ‘UPI’ from the list. It’ll take you to a page about UPI services.
- Go to Dispute Redressal
- On the UPI page, look for ‘Dispute Redressal Mechanism.’ Click it. This is where you can report problems.
- Choose Transaction Complaint
- Scroll down until you see a ‘Complaint’ section. Under it, click ‘Transaction.’ This option is for payment issues.
- Pick the Right Type
- You’ll see ‘Nature of the Transaction.’ Choose ‘Person to Person’ if you sent money to an individual. Pick ‘Person to Merchant’ if it was a shop or business.
- Select the Issue
- Now, choose ‘Incorrectly transferred to another account’ from the dropdown. This fits your situation perfectly.
- Add a Comment
- Write a short note about what happened. Keep it under 500 characters. For example: “Sent ₹5000 to wrong UPI ID by mistake on March 1, 2025.”
- Enter Transaction Details
- Fill in these fields:
- Transaction ID (check your UPI app or bank statement for this number).
- Bank name (your bank).
- UPI ID (yours, not the wrong one).
- Amount (how much you sent).
- Transaction date (when it happened).
- Email ID (where they can reach you).
- Fill in these fields:
- Give Your Phone Number
- Enter the mobile number linked to your bank account. This is important for verification.
- Upload Proof
- Attach a photo or PDF of your updated bank statement. It should show the wrong transaction. Make sure the file is less than 2 MB. Allowed types are JPG, JPEG, PDF, or ZIP.
- Submit the Complaint
- Double-check everything. Then click ‘Submit.’ You’ve now filed your wrong UPI transaction complaint online!
After submitting, NPCI gives you a Complaint Reference Number (CRN). This is like a ticket number for your issue. Write it down or save it somewhere safe. You’ll need it to track your wrong UPI transaction complaint status later. If you don’t see a CRN right away, don’t panic. It might come to your email or phone soon after.
How to Check Wrong UPI Transaction Complaint Status?
Once you’ve filed the complaint, you’ll want to know what’s happening. Here’s how to check your wrong UPI transaction complaint status:
- Go Back to NPCI Website
- Visit www.npci.org.in again. Head to the same ‘Dispute Redressal Mechanism’ page.
- Find the Status Link
- Scroll down. Look for ‘Click here to check complaint status.’ It’s usually near the complaint section. Click it.
- Fill in Details
- A new page will open. You’ll need:
- Product type (choose ‘UPI’).
- Bank details (your bank name).
- CRN number (the one you got earlier).
- Captcha code (type the letters/numbers you see in the image).
- A new page will open. You’ll need:
- Check the Status
- Click ‘Get Status.’ The page will show if your complaint is pending, under review, or resolved. If it’s resolved, it might say whether you’ll get a refund.
Wrong UPI Transaction Complaint Number
Sometimes, the online process isn’t enough. You might need to call for help. NPCI has a wrong UPI transaction complaint number you can use. It’s 1800-120-1740. Here’s what to do:
- Dial the Number
Call this toll-free helpline. It’s available 24/7, so you can reach out anytime. - Explain Your Problem
Tell them you sent money to the wrong UPI ID. Have your CRN, transaction ID, and other details ready. They’ll ask for these to find your complaint. - Ask for Updates
If you’ve already filed online, ask about your wrong UPI transaction complaint status. They can tell you what’s happening or escalate it if needed. - Note Any Advice
They might suggest extra steps, like contacting your bank. Write down what they say.
This number is a lifesaver if you’re stuck or the website isn’t working. Keep it handy!
Information Required to Register a Wrong UPI Transaction Complaint
When you want to register a failed or wrong UPI transaction complaint, you must have the following information handy to ensure a smooth redressal process:
- Your registered mobile number
- Transaction date
- Email address
- Transaction issue
- UPI ID
- Bank account details (card number or account number)
- Transaction reference number or ID
How to Resolve a Wrong UPI Transaction Issue?
If you mistakenly sent money to the wrong UPI ID, follow these steps to resolve it:
- Step 1: Contact Your Bank
- Call your bank’s customer care.
- Provide them with transaction details.
- Ask them to initiate a reversal request.
- Step 2: Contact the Receiver (If Known)
- If you mistakenly sent money to someone you know, request them to return it.
- Step 3: Raise a Dispute on the UPI App
- Most UPI apps have a dispute feature. Follow these steps:
- Open your UPI app (Google Pay, PhonePe, Paytm, etc.).
- Go to the transaction history.
- Select the wrong transaction.
- Click on ‘Raise a Dispute.’
- Follow the instructions to submit a complaint.
- Step 4: File a Complaint on NPCI Website
- If your bank does not resolve the issue, you can escalate it to NPCI through their website.
- Step 5: Report to the RBI Ombudsman (If Needed)
- If your issue remains unresolved, file a complaint with the RBI Ombudsman.
- Visit the RBI Ombudsman website.
- Submit an online complaint.
Time Required to Get a Refund
- Banks usually take 7-10 working days to process a refund.
- If the issue is escalated to NPCI, it may take 30 days.
- If the complaint reaches the RBI Ombudsman, it can take up to 90 days.
Precautions to Avoid Wrong UPI Transactions
- Always verify the UPI ID before confirming the payment.
- Double-check the recipient’s details.
- Send a small amount first to confirm the details.
- Enable UPI transaction notifications.
Conclusion
If you send money to the wrong UPI ID, don’t panic. Follow the steps to file a complaint and check your wrong UPI transaction complaint status. Always contact your bank first and raise a dispute if needed. Taking the right actions quickly can help you get your money back.